Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • We provide a 60–minute response warranty for every ticket or e–mail that you submit to our help desk staff. We will swiftly reply to all standard queries and forward the case to our admins in case any further assistance is needed. If you order the Administration Services package, we will carry out any of the included server management services at a time that has been agreed upon upfront.

  • Top quality support service

  • An Exceptional Customer Support Service

  • We’ll be online for you 24–7 to respond to any enquiries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated server. If you also need help handling server administration tasks, you can take a look at our Administration Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as software installation and problem troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Each Linux dedicated servers hosting package is equipped with our free Web Hosting Control Panel, which boasts a comprehensive knowledge base and a selection of educational video tutorials. Whenever you need help with the Web Hosting Control Panel, just click the Videos or Help buttons located in the upper right corner.