Despite the fact that this isn't the keyaspect in order to distinguish a reliable shared hosting supplier from a bad one or a reseller from a real supplier, the option to call and speak with a live person is a sign that you aren't dealing with a one-person company and that you can reach somebody any time you're looking for help. The telephone support for website hosting services may vary from standard to experienced, therefore the problems that can be resolved with a call differ depending on the company. Generally, these matters are simpler and include billing or first level technical issues because more complex tasks generally need a support ticket where both you and the system administrators can follow what is going on with a specific issue. Nonetheless, having the option to phone call your service provider can save you a lot of time and efforts for the countless small issues which may eventually show up at the time you manage your website hosting account.
Phone Support in Shared Hosting
If you decide to employ one of our shared packages, you'll be able to speak with our support crew over the phone for 14 hours every day. We will help you choose the most suitable package for your websites as we believe that it's better to discuss this kind of matters with a live person. In case you already have an account, we will assist you with all sales/billing questions and general issues, even with some technical situations that don't involve a long time or escalation to an administrator since it will be better to open a support ticket for time-consuming problems and have all the correspondence in a single place. We now have phone numbers in the United States, the United Kingdom and Australia, so you're able to call the one you prefer and speak with our agents.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there will always be someone to assist you when you have any queries about the semi-dedicated server plans that we supply. Whether you need to learn more about our packages, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated issues may require a support ticket to give time to our tech support team to investigate, we're able to assist you with many technical questions on the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., Great Britain and Australia, we have local phone lines in these countries as well. In case you are in another country, we also have an international number where you're able to contact us.