Should you ever experience a problem with your website and be incapable of rectifying it yourself, ask the respective web hosting provider’s help desk support team to assist you to bring the website back online. A swift resolution would be the most favorable scenario, but lots of hosting companies reply within 24 hours and even more, particularly if you are dealing with a reseller. Even if your problem can be sorted out without much effort, your site may not function properly or it may not be reachable whatsoever for a prolonged time period, so you may lose prospective clients since it is highly unlikely that anyone will be inclined to go back to a site that is out of order. Hence, you should make certain not only that you can get in touch with your hosting provider, but also that they can reply and help you in a timely manner. If a software application update doesn’t go smoothly or if you erase something incidentally, for instance, the website must be restored quickly in order to prevent lengthened inaccessibility.
One-Hour Response Guarantee in Shared Hosting
Our shared packages come with a 1-hour reply guarantee, so regardless of what question or complication you might have, we’ll always be there to lend you a hand. Actually, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both pre-sales and technical matters. Our help desk staff reps are available 24-7, even on official holidays and weekends, so you’ll get prompt support whenever you need it. We realize precisely how expensive time can be, so by the time we respond to your ticket or e-mail, we will have explored the matter and, if we haven’t discovered a solution, we’ll give you more details about what you have to do on your end, when the situation necessitates it. With our support services, you can be certain that there will be someone to lend you a hand right away, whatever the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server plan from us, you can take full advantage of our fast support services. You will receive a response to any trouble ticket posted through the hosting Control Panel or email sent to our tech and client support staff in less than one hour. The response time is guaranteed and it is valid regardless of the matter – technical or billing. It often takes substantially less time to investigate and resolve a problem. We will provide you with more details in case the solution entails something that needs to be done on your end. In case you touch base with us during holidays or weekends, the response time will be precisely the same and since our support team is available to you 24/7/365, you will get swift help for practically any technical, billing or general issue whatever the hour.