A live chat is a real-time method of communication between a hosting supplier's support team and its clients. It is an efficient way to receive some information about the website hosting services or have some problem resolved because you are speaking with a live representative. The benefits of using a live chat service instead of calling or opening a ticket are the low possibility of mistakes when you exchange data such as usernames or domain names, the quicker response time since the communication is live plus the fact that you don't have to stay on the chat constantly - you can do another thing while the agent examines the issue involved. Also, you can connect with a live chat room from any computer that's connected to the world wide web, avoiding the phone fees that you'll have to pay if you are calling to another country.
Live Chat Support in Shared Hosting
As part of the support services that we offer for all our shared packages, we've live chat support which is available all the time, even on holidays. You can contact us no matter if you already have an account or not, considering that we will assist you with nearly anything, ranging from providing you with basic info about our services if you aren't a customer yet and you are thinking about purchasing one of our packages, to assisting you with installing an e-mail account in an email client. Part of the problems are more complicated and time-consuming, and you will need to take advantage of the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for quite a lot of things.
Live Chat Support in Semi-dedicated Hosting
We offer live chat support as a part of our services, so when you have any questions regarding our Linux semi-dedicated hosting, you can talk with our customer support team anytime regardless if you've already obtained an account or not. In general, the chat service is intended for pre-sales, billing and basic questions and difficulties, still we're able to assist you with quite a lot of tech questions as well. We will help you pick the optimal package for your web sites in case you don't have an account yet, we can answer any billing questions or issues you may have or we can help you with installing your new email address on your computer or smartphone - all the abovementioned will be done promptly since our live chat service is available all day long, every day. Any time you want assistance, you are able to talk to a representative and save time and effort.