A ticketing system is the most widespread channel of correspondence that web hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to solve a problem that requires a certain amount of time to examine or that needs to be forwarded to a sysadmin. Thus, all responses provided by either party will be kept in the exact same location in case somebody else needs to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which goes to say that you’ll need to log in and out of at least 2 accounts in order to execute a particular procedure or to contact the hosting company’s client service team. If you want to administer a handful of domain names and each one is hosted in its own account, you’ll need to use even more accounts simultaneously. It can also take a substantial period of time for the hosting provider to reply to your ticket request.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our shared packages is not separate from the hosting account. It is part of our full-featured Hepsia Control Panel and you’ll be able to visit it at any particular moment with only a few clicks, without having to sign out of your web hosting account. The ticketing system comes with a quick-search box, so you can track the status of de facto any support ticket that you’ve already opened, if necessary. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to solve a specific issue before you actually open a ticket. The ticket response time is no more than one hour, which goes to say that you can obtain swift assistance at any moment and if our client support staff recommends that you do something in your hosting account, you can do it instantaneously without leaving the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
If you’ve got a semi-dedicated server account with our company and you’d like to contact our technical support staff representatives, you will be able to open a support ticket straight from your Hepsia hosting Control Panel instead of going through a completely different tech support platform as you’ll have to do with the majority of hosting providers out there. Our integrated ticketing system will enable you to submit a new ticket without hassles and to look through older tickets using an intelligent search filter. You will also be able to browse the applicable knowledge base articles that our system will offer you based on the problem category that you pick for your new ticket. You can carry out all of the above-mentioned things without logging out of your Control Panel at any moment, which means that if you bump into any predicament or have a query, you can get in touch with our support engineers and solve the problem at hand in no more than 60 minutes using a single support platform.