The client support that you will get from your shared hosting company is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you have a technical problem with an active account. Timely and accurate information regarding a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from an actual website hosting supplier and not from a reseller. When you buy a hosting account via a company that does not own its servers and it can't access them right away, it is very likely that you will wait for a day or two in order to get an answer to your question, thus your websites may stay offline for quite a while. However, a supplier that provides different means of communication and has a tech support team available all the time can assist you right away and help you reduce or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Shared Hosting
All our shared packages include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our services before you make an order or you are a current customer and you have any question or a difficulty, you'll be able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex issues or any matters which require longer time to analyze and handle. Unlike a number of other web hosting suppliers, our trouble tickets have a guaranteed maximum response time of only 1 hour, therefore no matter what your problem is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you purchase a semi-dedicated server account from our company as we have phone and online chat support for pre-sales, billing and common queries. Our representatives will help you find the best package or provide you with details about our servers, to check whether the system requirements for your web sites are met. When you are an active client, you can also get in touch with us via e-mail or via our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We guarantee that if you use any of these two methods of communication, you'll get a reply within a maximum of 1 hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other service providers, even large ones, you're able to compare the reply time because it often takes a whole day for them to handle a support ticket.
24/7 Customer Support in VPS
In case you get a virtual private server from our company, you will be able to use several different methods of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales issues, we now have several local telephone numbers in the USA, the UK and Australia as well as a live chat service. When you're an active customer and you're looking for assistance with some technical issue that requires additional time to analyze or resolve, you're able to open a support ticket through your billing account or you will be able to send an e-mail and we will take care of the problem and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, still for the vast majority of problems it takes less than 30 minutes to get support. Our support service covers your VPS and all pre-installed software it features, so if you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
We are aware how important it is to get well-timed support in general, let alone if you run a whole server, so every single dedicated server that we supply features 24/7 support with one-hour response time guarantee regardless of the matter. This service is 100 % free for any kind of issues with the server or the software that was installed from our admins during the setup, which means that you're able to get in touch with us as many times as you'd like, even during holidays. You could either open a ticket from the billing section or you could send an email message, and the actual response time for both rarely exceeds thirty minutes as we have administrators available twenty-four hours a day. If you require general information about our servers or you've got some billing question/issue, you may also call one of the local telephone numbers that we have on three continents or you may use our live chat service and talk to a representative online. For third-party software support, we offer you a Managed Services upgrade, that you will be able to add to your server package from the billing Control Panel.